Responsible Gambling

Our Commitment to Responsible Gambling

At Mafia Casino, we are committed to providing a safe and enjoyable gaming environment. We recognise that gambling should be entertainment, not a way to make money or solve financial problems. We actively promote responsible gambling practices and provide tools and support to help you maintain control over your gaming activity.

We take our responsibility seriously and work to prevent problem gambling through education, player protections, and access to support services. If you ever feel your gambling is becoming a concern, we encourage you to reach out for help immediately.

Recognizing Problem Gambling

Problem gambling can develop gradually. It's important to recognise the warning signs early. If you notice any of the following behaviours in yourself or someone you know, it may be time to seek help:

• Gambling more frequently or with larger amounts than intended
• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble to try to win money back
• Neglecting work, study, or family responsibilities due to gambling
• Lying to friends or family about the extent of your gambling
• Feeling anxious, irritable, or restless when unable to gamble
• Using gambling to escape problems, stress, or difficult emotions
• Borrowing money or getting into debt to fund gambling
• Experiencing relationship or financial problems as a result of gambling
• Failed attempts to reduce or stop gambling

Self-Assessment Tools and Questions

If you're unsure whether your gambling habits are healthy, consider these questions honestly:

• Do you spend more time or money on gambling than you planned?
• Have you tried to cut back on gambling but found it difficult?
• Do you feel guilty or ashamed about your gambling?
• Has anyone expressed concern about your gambling habits?
• Do you gamble to relieve stress, anxiety, or sadness?
• Have you missed work, school, or social events because of gambling?
• Are you using credit or loans to fund your gambling?

If you answered yes to several of these questions, we encourage you to use our self-exclusion tools or contact one of the helpline services listed below.

Setting Personal Limits

Taking control of your gambling through personal limits is an effective way to maintain responsible play. Mafia Casino offers a range of tools to help you set boundaries:

Deposit Limits

Set a maximum amount of money you can deposit into your account within a specified period (daily, weekly, or monthly). Once you reach this limit, you will not be able to deposit further funds until the period resets.

Loss Limits

Define the maximum amount of money you are willing to lose during a set time frame. Once this limit is reached, your account will be temporarily restricted from further wagering.

Wager Limits

Control the maximum amount you can stake on individual bets or games. This helps prevent impulsive large bets.

Time Limits

Set a maximum duration for your gaming sessions. You'll receive a notification when your time is running out, and your account will be logged out when the limit is reached.

You can adjust these limits at any time through your account settings, though some changes may take effect after a cooling-off period.

Self-Exclusion and Cooling-Off Periods

If you feel you need a break from gambling, we offer both temporary cooling-off periods and longer-term self-exclusion options.

Cooling-Off Period

A cooling-off period is a temporary restriction on your account, typically lasting from 6 hours to 6 weeks. During this time, you cannot access your account or place bets. This gives you time to step back and reflect on your gambling habits.

Self-Exclusion

Self-exclusion is a longer-term commitment, typically lasting from 6 months to 5 years, during which your account will remain closed and inaccessible. You will not be able to open a new account with Mafia Casino during this period. Self-exclusion can be extended or made permanent if needed.

To request a cooling-off period or self-exclusion, contact our support team through our website with your request. Once initiated, these restrictions cannot be reversed until the specified period has ended.

Reality Checks and Session Reminders

Mafia Casino provides in-game reality checks and session reminders to help you stay aware of your activity:

• Periodic notifications during gaming sessions showing time elapsed and money spent
• Automatic session reminders at regular intervals
• Clear display of your account balance at all times
• Transparent information about odds and house edge

These tools are designed to help you maintain perspective and make informed decisions about your play.

Protection of Minors

Mafia Casino is strictly for adults aged 18 and over. We have robust age verification processes in place to prevent underage access:

• Age verification is required during account registration
• Identity verification may be requested before withdrawals
• We use advanced technology to detect and block suspected underage accounts
• Parents and guardians can contact us if they believe a minor has accessed our site

If you are aware of a minor gambling online, please report it to the Department of Internal Affairs or contact a local helpline.

Helpful Resources and Helplines for New Zealand

If you or someone you know is struggling with problem gambling, professional support is available:

Problem Gambling Foundation

The Problem Gambling Foundation provides free, confidential support and counselling services across New Zealand. They offer:

• Free telephone counselling: 0800 664 262
• Online support and information at www.pgf.nz
• Face-to-face counselling at multiple locations

Gamblers Anonymous

Gamblers Anonymous offers peer support through regular meetings in New Zealand:

• Phone: 0800 668 669
• Website: www.gamblersanonymous.org.nz

National Problem Gambling Helpline

Department of Internal Affairs operates the national helpline:

• Phone: 0800 654 655
• Free and confidential service available 24/7

Samaritans

If you're experiencing distress or crisis, Samaritans provides emotional support:

• Phone: 0800 726 666
• Email: [email protected]

How to Get Help

Getting help is a sign of strength, not weakness. Here's what you can do:

• Talk to someone you trust: Speak with a friend, family member, or counsellor about your concerns
• Contact a helpline: Call one of the services listed above for confidential support
• Use our self-exclusion tools: Take a break from gambling through our cooling-off or self-exclusion options
• Seek professional counselling: The Problem Gambling Foundation offers free counselling services
• Set limits: Use our account tools to restrict your deposits, losses, and session time
• Block access: Consider using website blocking software to restrict access to gambling sites

Our Responsible Gambling Tools

Mafia Casino provides a comprehensive suite of tools to support responsible gambling:

• Deposit limits – Control the amount you can deposit daily, weekly, or monthly
• Loss limits – Set a maximum loss threshold before your account is restricted
• Wager limits – Control the maximum stake on individual bets
• Time limits – Set session duration limits with automatic logoff
• Cooling-off periods – Take a temporary break from gambling
• Self-exclusion – Long-term account closure options
• Reality checks – Session reminders showing time and money spent
• Account statements – Track your gaming history and spending

All of these tools can be accessed and managed through your account settings. Our support team is also available to assist you with any of these options.

Our Commitment Continues

Responsible gambling is at the heart of what we do. We continually review and improve our practices, work with regulators, and partner with support organisations to ensure we're doing everything we can to protect our players. If you have any suggestions for how we can better support responsible gambling, we'd like to hear from you.

For more information about our policies and practices, please review our Terms and Conditions and Privacy Policy.